How to get support?

supportWe do NOT offer any direct support for the free version.

In the past we got a lot of mails asking for help. However: If you need professional support or want individual modifications, ask for conditions.

If you do ask for support, we need all necessary information

Your full name (we don´t answer to anonymous Mails) and a precise description what you want. Usually we have to mail a couple of times to get the full information ... Try to send us everything in your first eMail.

Use our Forum

Please use our »User Forum«  for any questions, bugs or suggestions around our free version. There is also a tutorial section in the forum. The forum is your platform to help each other (we do read your posts and will help and answer every now an then. Remember - no direct support for the free version).
Supportlanguage: English or German.

Search the Documentation Database

The »Documentation Database« was also realized with JooDB. You will find detailed information about the different commands there.

Read the Beginners Guide

The »Beginners Guide« is a short explanation of the {joodb} commands and the basics. We´re working on a more detailed documentation with examples.

Use the Ticket System

Users of the pro version can use the »Ticket System« (only visible for customers). We answer your questions individually.
Supportlanguage: English or German.